DEPARTMENT: Marketing
POSITION: Ticketing Services Representative
REPORTS TO: Manager, Ticketing Services
JOB TYPE: Up to 20 hours/week
SALARY RANGE: $15/hour
JOB OVERVIEW:
Kansas City Repertory Theatre (KCRep), the city’s largest professional / regional LORT theatre is in search of talented and friendly individuals to staff our multi-venue Box Office. The primary function of the Ticketing Services Representative is to serve as a front-facing ambassador for KCRep, assisting patrons with single ticket and subscription sales via phone, digital, and in-person communications. In addition, the Ticketing Services Representative will support and uplift KCRep’s mission, vision, and values, and demonstrate a dedication to the principles of Inclusion, Diversity, Equity and Anti-racism (IDEA) work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Box Office & Patron Services
- Provide excellent customer service in all patron interactions
- Answer incoming calls, assist walk-up patrons, respond to emails, and process snail mail
- Sell, exchange, and return single and season tickets for all performances, with an eye toward upselling as part of the revenue producing team for the organization
- Provide concierge phone calls during season subscription campaign, and as needed
- Maintain current knowledge of subscription packages, options, and benefits
- Follow proper procedures in the handling of cash, check, and credit card transactions
- Read season productions, and attend at least one dress rehearsal or preview performance for every production to familiarize yourself with production for sales purposes
- Maintain patron records: cleaning up entries, adding and removing names, addresses, phone numbers, and email
Administrative
- Package ticket orders and other promotional materials for mailing
- Provide support and assistance for marketing projects as needed
- Attend training sessions as scheduled, company meetings and other functions as possible
- Perform other duties, as assigned
Qualifications:
- Commitment to the highest standards of customer service
- Technology savvy and interested in learning new software
- Experience with Word, Excel, and Outlook; knowledge of Tessitura ticketing software a plus
- Must have excellent verbal and telephone etiquette, communication and interpersonal skills
- Background in performing arts and/or non-profit organizations a plus
- Able to lift up to 25 lbs. as needed
- Some evening and weekend availability required.
To apply, please send résumé and letter of interest to Manager, Ticketing Services Karl Annable at kannable@kcrep.org.