Ticketing Services Representative

by

DEPARTMENT: Marketing
POSITION: Ticketing Services Representative
REPORTS TO: Manager, Ticketing Services
JOB TYPE: Up to 20 hours/week
SALARY RANGE: $14.50/hour

JOB OVERVIEW:
Kansas City Repertory Theatre (KCRep), the city’s largest professional / regional LORT theatre is in search of talented and friendly individuals to staff our multi-venue Box Office. The primary function of the Ticketing Services Representative is to serve as a front-facing ambassador for KCRep, assisting patrons with single ticket and subscription sales via phone, digital, and in-person communications. In addition, the Ticketing Services Representative will support and uplift KCRep’s mission, vision, and values, and demonstrate a dedication to the principles of Inclusion, Diversity, Equity and Anti-racism (IDEA) work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Box Office & Patron Services

  • Provide excellent customer service in all patron interactions
  • Answer incoming calls, assist walk-up patrons, respond to emails, and process snail mail
  • Sell, exchange, and return single and season tickets for all performances, with an eye toward upselling as part of the revenue producing team for the organization
  • Provide concierge phone calls during season subscription campaign, and as needed
  • Maintain current knowledge of subscription packages, options, and benefits
  • Follow proper procedures in the handling of cash, check, and credit card transactions
  • Read season productions, and attend at least one dress rehearsal or preview performance for every production to familiarize yourself with production for sales purposes
  • Maintain patron records: cleaning up entries, adding and removing names, addresses, phone numbers, and email

Administrative

  • Package ticket orders and other promotional materials for mailing
  • Provide support and assistance for marketing projects as needed
  • Attend training sessions as scheduled, company meetings and other functions as possible
  • Perform other duties, as assigned

Qualifications:

  • Commitment to the highest standards of customer service
  • Technology savvy and interested in learning new software
  • Experience with Word, Excel, and Outlook; knowledge of Tessitura ticketing software a plus
  • Must have excellent verbal and telephone etiquette, communication and interpersonal skills
  • Background in performing arts and/or non-profit organizations a plus
  • Able to lift up to 25 lbs. as needed
  • Some evening and weekend availability required.

To apply, please send résumé and letter of interest to Manager, Ticketing Services Codashti McAllister at cmcallister@kcrep.org