Patron Services

DEPARTMENT: Marketing
POSITION: Patron Services
REPORTS TO: Manager, Front of House
JOB TYPE: Up to 20 hours/week
HOURLY RATE: Starting at $11.15/hour

JOB OVERVIEW:
Kansas City Repertory Theatre (KCRep), the city’s largest professional / regional LORT theatre is in search of talented and friendly individuals to join our multi-venue front of house team. The primary function of the patron services representative is to serve as a front-line ambassador for KCRep, greeting and assisting patrons with lobby functions and seating and while supporting and uplifting KCRep’s mission, vision, and values, and demonstrate a dedication to the principles of Inclusion, Diversity, Equity and Anti-racism (IDEA) work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Front of House & Patron Services

Provide excellent customer service in all patron interactions.
Prepare the lobby for patrons to arrive each evening and for intermission.
Great and assist patrons with seating and resolve any seat issues in the process.
Provide additional assistance to volunteers as needed.
Provide additional assistance for extra events.
Perform other duties, as assigned.
Attend training sessions as scheduled, company meetings and other functions as possible.

Qualifications:
Commitment to the highest standards of customer service
Must have excellent verbal, communication and interpersonal skills
Background in performing arts and/or non-profit organizations a plus
Able to lift up to 25 – 50 lbs. as needed Some evening and weekend availability required.

To apply, please send resume and letter of interest to Manager, Front of House – Kelly Cooper Cooperk@kcrep.org.