Careers

Ticketing Services Representative

DEPARTMENT: Marketing
POSITION: Ticketing Services Representative
REPORTS TO: Manager, Ticketing Services
JOB TYPE: Up to 20 hours/week
SALARY RANGE: $14.50/hour

JOB OVERVIEW:
Kansas City Repertory Theatre (KCRep), the city’s largest professional / regional LORT theatre is in search of talented and friendly individuals to staff our multi-venue Box Office. The primary function of the Ticketing Services Representative is to serve as a front-facing ambassador for KCRep, assisting patrons with single ticket and subscription sales via phone, digital, and in-person communications. In addition, the Ticketing Services Representative will support and uplift KCRep’s mission, vision, and values, and demonstrate a dedication to the principles of Inclusion, Diversity, Equity and Anti-racism (IDEA) work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Box Office & Patron Services

  • Provide excellent customer service in all patron interactions
  • Answer incoming calls, assist walk-up patrons, respond to emails, and process snail mail
  • Sell, exchange, and return single and season tickets for all performances, with an eye toward upselling as part of the revenue producing team for the organization
  • Provide concierge phone calls during season subscription campaign, and as needed
  • Maintain current knowledge of subscription packages, options, and benefits
  • Follow proper procedures in the handling of cash, check, and credit card transactions
  • Read season productions, and attend at least one dress rehearsal or preview performance for every production to familiarize yourself with production for sales purposes
  • Maintain patron records: cleaning up entries, adding and removing names, addresses, phone numbers, and email

Administrative

  • Package ticket orders and other promotional materials for mailing
  • Provide support and assistance for marketing projects as needed
  • Attend training sessions as scheduled, company meetings and other functions as possible
  • Perform other duties, as assigned

Qualifications:

  • Commitment to the highest standards of customer service
  • Technology savvy and interested in learning new software
  • Experience with Word, Excel, and Outlook; knowledge of Tessitura ticketing software a plus
  • Must have excellent verbal and telephone etiquette, communication and interpersonal skills
  • Background in performing arts and/or non-profit organizations a plus
  • Able to lift up to 25 lbs. as needed
  • Some evening and weekend availability required.

To apply, please send résumé and letter of interest to Manager, Ticketing Services Codashti McAllister at cmcallister@kcrep.org

Development Officer – Corporate & Individual Giving

DEPARTMENT: Development
POSITION: Development Officer – Corporate & Individual Giving
REPORTS TO: Director of Development
JOB TYPE: Exempt position, minimum 40 hours/week (salaried)
SALARY RANGE: $45,000 – $55,000

For over 50 years, Kansas City Repertory Theatre (KCRep) has been a source of inspiration to our nation’s best artists and to so many Americans in Kansas City and beyond. KCRep is the city’s largest professional/regional LORT theatre and we are in search of a Development Officer – Individual & Corporate Giving to join our team. Be a part of our incredible work in Kansas City and join our team of passionate, dedicated artists, administrators, and non-profit professionals. We connect with each other and our community so we can create transformative theatre experiences for all. We value empathy, inclusion, openness, collaboration, and innovation.

JOB OVERVIEW:
Kansas City Repertory Theatre (KCRep) is in search of a Development Officer – Corporate & Individual Giving to facilitate fundraising and grow relationships with new and existing corporate donors while also carrying a smaller individual constituent portfolio and advance the mission of the organization through philanthropy. The primary function of the Development Officer is to facilitate gifts from corporate prospects and individual donors via in person, phone, and online communications, serving as a front- facing ambassador for KCRep. In addition, this position will support and uplift KCRep’s mission, vision, and values, and demonstrate a dedication to the principles of Inclusion, Diversity, Equity and Anti-racism (IDEA) work. This position has direct impact on KCRep’s reputation among donors, sponsors, and other constituents, as well as impacts the financial and operational performance of the development department.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Operating Responsibilities:
• Focus on corporate and individual fundraising and donor relations as well as identifying new prospects.
• Participate in each step of the donor pipeline including identification; qualification through research; cultivation; briefing; request for support; and prompt follow up, stewardship, and recognition.
• Assist with Donor Events to include the annual gala, annual appeals, donor events, and prospect/donor Zoom and online events.
• Corporate Prospects Portfolio (100-125 prospects) and Individual Portfolio (50-100 prospects, $1,500-$9,999 gifts) representing both individual and corporate prospects (total portfolio size 150-200).

Strategy Implementation Responsibilities:
• Develop systems and processes to manage portfolio and create donor strategies, along with materials, to renew and upgrade donor gifts.
• Requirement of at least three (3) significant donor visits per week, 145 to 180 per year.
• Make consistent and measurable progress in moving all portfolio prospects through donor moves management.
• Stewardship of all prospects/gifts/sponsorships from portfolio assignment.

Organizational Responsibilities:
• Reports to Director of Development.
• Assist with annual fundraising and events (Gala, annual appeals, donor events, Zooms).
• Collaborate with the Board Development Committee and facilitate Community Partnerships to enhance relationships and create greater fundraising and outreach possibilities.
• Participate in departmental portfolio review process and be a partner in maintaining an organized system for donor stewardship by updating constituent records, as appropriate.
• Office management –written proposals, emails, benefit fulfillment.
• Pipeline development, working to acquire new donors; keep in regular contact with donors during fundraising events; strong understanding and application of moves management.
• Maintain the accuracy and integrity of the database by ensuring all information is kept current.
• Utilize Tessitura database to identify individuals who have the capacity and propensity to make new and increased gifts.
• Foster a work environment incorporating KCRep values and moves forward the mission of the organization.
• Utilize Tessitura plans to track progress and prospects.
• Perform basic administrative duties such as data entry, maintaining an e-filing system, and more.
• Track progression of donors through moves management.
• Complete other duties as assigned.

Basic Job Qualifications, Knowledge, Skills, and Abilities:
• Bachelor’s degree or an equivalent combination of education and experience are required.
• Demonstrated experience, success, and progressive responsibility in fundraising with a minimum of three to five years’ experience.
• Ability to set goals strategically and oversee execution.
• High level of discretion and ethical approach to fundraising.
• Proven ability to interact with and influence philanthropic leaders.
• Experience in non-profit and/or performing arts field with work in development desired.
• Excellent written and verbal communication skills and interpersonal skills.
• Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.
• Ability to solve problems efficiently, creatively, and with attention to detail.
• Ability and willingness to always exercise professional courtesy and discretion and maintain confidentiality, ensuring donor privacy.
• Proficiency in Microsoft Office products, specifically Word, Excel, and Outlook.
• Valid driver’s license and insurance and/or reliable transportation required for out-of-office travel as required by the position.
• Able to lift 25 lbs., as needed.
• Some evening and weekend availability required.

Interested candidates should send resume and cover letter including salary expectations to guthrieml@kcrep.org. Note: Development Officer in the subject line. No phone calls, please.

KCRep promotes a culture of inclusion and seeks talented staff from diverse backgrounds. KCRep does not discriminate based on race, color, sex, sexual orientation, religion, national or ethnic origin, age, disability, veteran status or any other legally protected factor.

Full time salary position includes comprehensive benefit package including but not limited to health, dental, vision, and retirement savings plans as well as generous company paid holidays and PTO  policy. This position requires the working of some evenings and weekends.

ABOUT KANSAS CITY REPERTORY THEATRE
Kansas City Repertory Theatre, one of the nation’s oldest and most respected regional theaters,  produces theatrical excellence, creating and sharing stories at the center of our nation’s creative crossroads. Lauded by The Wall Street Journal, TIME, Variety and The Toronto Sun, KCRep produces mainstage plays and special events at Spencer Theatre, where it serves as the professional theatre in residence at the University of Missouri-Kansas City, and Copaken Stage located in downtown Kansas City. KCRep employs more than 200 professional artists, technicians, and administrators, and  serves more than 65,000 patrons including 10,000 school children.

MISSION
To inspire, entertain, and open minds by creating transformative theatre experiences for all.

VISION
KCRep will be a catalyst for a culturally vibrant, equitable, and thriving Kansas City by connecting artists and audiences in a welcoming environment that fosters wonder, curiosity, and understanding.

OUR VALUES
Empathy: We empathize with those around us, and we prioritize an environment grounded in empathy
and generosity of spirit.
Inclusion: We welcome and include everyone. We are respectfully curious about others. We meet
people where they are.
Openness: As individuals, teammates, and as an organization, we open our minds to new ideas, hard
conversations, challenges, and growth.
Collaboration: We prioritize building a connected and united team. We collaborate internally and
externally to share stories respectfully and joyfully on stage.
Innovation: We create art, and community. We value the innovation it takes on and off stage to
support this work.

Anti-Racism Statement and Action Steps:
Following the social uprisings of summer 2020, KCRep publicly re-affirmed its commitment to the work of inclusion, diversity, equity, and anti-racism (IDEA). Board and staff IDEA committees are collaborating to ensure that this work remains central to our theatre’s daily operations. The staff IDEA committee has established a list of recommendations including identifying and addressing barriers that obstruct IDEA practices; ensuring inclusive representation of the entire community across the organization; and cultivating community partnerships that demonstrate our commitment to inclusion, diversity, equity, and anti-racism. KCRep’s IDEA statement and updates on our work are available online at kcrep.org/inclusion.

KCRep is a company fully vaccinated against COVID-19.

Production Overhires

KCRep is looking for skilled trades and craftspeople to hire on a project/hourly basis for our 22-23 season. If you have skills in carpentry, props, costumes, sound, electrics, or experience as a dresser or production assistant (PA), we would like to put you on our overhire list. Please email production@kcrep.org with your interest. Pay is $15/hour.

Freelance Designers

The KCRep Production Department is looking to expand our pool of KC Metro area freelance designers (50 miles radius of KC) for our 21/22 season. Whether you’re a USA designer or not, if live close to KC, we want to know that you are there. Please send all resumes, portfolios, and websites to production@kcrep.org.

Assistant and Associate Directors

KC Rep is looking for Assistant and Associate Directors for the 2022-23 Season. The Assistant Director position is an opportunity for candidates to observe a Directors process. The Associate Director position is an opportunity for candidates to gain firsthand experience of a Directors process and a comprehensive understanding of a production process. The Associate Director will be expected to handle a range of responsibilities depending on both their experience level and the needs of the production and director. BIPOC, PGM, Queer, LGBTQIA+, differently abled and female-identifying candidates are encouraged to apply.

Responsibilities of the Associate Director may include:
Pre-Production Duties

  • Meeting with the director, early on, to discuss: (a) the production overview; (b) goals and approaches to the production; (c) the Director’s views of the AD’s responsibilities; and (d) the AD and Stage Manager (SM) relationship and responsibilities.
  • Read and study the play; discuss interpretation and production concept with the Director. Playwright (and Dramaturg when relevant).
  • Attend pre-production design meetings if invited to do so by the Director.
  • Assist the Director at auditions by taking notes, keeping track of casting options
  • Perform research, as requested, that could encompass criticism, historical period, playwright’s biography and body of work, etc.

Duties of the Associate Director During Rehearsals

  • Attending rehearsals as agreed upon with the Director.
  • Taking notes and communicating regularly with the Director regarding the progress of the production.
  • Supporting the Director in realizing the play onstage, which requires an in-depth understanding of the play, its characters, the setting, etc
  • Attending Design meetings as agreed up on
  • Maintain an up-to-date copy of script and rehearsal schedule.
  • Managing special rehearsals such as line-throughs or speed-throughs.
  • Walking through scenes for an absent actor.
  • Occasionally running errands such as making copies, leading guest artists to rehearsal space, or managing meals.
  • Attending Tech and Dress rehearsals and previews and taking notes as needed and requested by the Director

Compensation
Compensation for the Assistant Director position is $500. Relevant tasks and expectations will vary depending on the experience level of the candidate and the agreed upon time commitment and the needs of the production and Director. Compensation for the Associate Director position is $1,500.

If interested, please submit a resume and interest letter to repartisticoffice@kcrep.org. Please make the subject of the email the position you are interested in; “Associate Director” or “Assistant Director”.

Patron Services

DEPARTMENT: Marketing
POSITION: Patron Services
REPORTS TO: Manager, Front of House
JOB TYPE: Up to 20 hours/week
HOURLY RATE: Starting at $11.15/hour

JOB OVERVIEW:
Kansas City Repertory Theatre (KCRep), the city’s largest professional / regional LORT theatre is in search of talented and friendly individuals to join our multi-venue front of house team. The primary function of the patron services representative is to serve as a front-line ambassador for KCRep, greeting and assisting patrons with lobby functions and seating and while supporting and uplifting KCRep’s mission, vision, and values, and demonstrate a dedication to the principles of Inclusion, Diversity, Equity and Anti-racism (IDEA) work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Front of House & Patron Services

Provide excellent customer service in all patron interactions.
Prepare the lobby for patrons to arrive each evening and for intermission.
Great and assist patrons with seating and resolve any seat issues in the process.
Provide additional assistance to volunteers as needed.
Provide additional assistance for extra events.
Perform other duties, as assigned.
Attend training sessions as scheduled, company meetings and other functions as possible.

Qualifications:
Commitment to the highest standards of customer service
Must have excellent verbal, communication and interpersonal skills
Background in performing arts and/or non-profit organizations a plus
Able to lift up to 25 – 50 lbs. as needed Some evening and weekend availability required.

To apply, please send resume and letter of interest to Manager, Front of House – Kelly Cooper Cooperk@kcrep.org.