Careers – Opportunities

Associate Manager, Ticketing Services and Group Sales

DEPARTMENT: Ticketing Services
POSITION: Associate Manager, Ticketing Services and Group Sales
REPORTS TO: Manager, Ticketing Services
JOB TYPE: Full-time Non-Exempt / 40 hours a week
SALARY RANGE: $31,000-$38,000 + commission

The primary function of the Associate Manager, Ticketing Services and Group Sales is to act as the enthusiastic front-facing lead representative of KCRep’s Ticketing Services team through phone, digital, and face-to-face patron interactions. The Associate Manager, Ticketing Services and Group Sales will assist with managerial functions on an as-needed basis, including the efficient scheduling and training of the Ticketing Services team, management of other revenue-driven ticketing programs, and modeling and delivering the highest customer service standards. They will also lead group sales initiatives, aiming to meet revenue goals, and strategizing on growth opportunities.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Ticketing Services
• Assist the Manager of Ticketing Services in overseeing part-time Ticketing Services staff.
• Collaborate with Manger of Ticketing Services in oversight of functions and processes of the Ticketing Services department.
• Act as “Manager on Duty” for select performances days/times.
• Support the Manager of Ticketing Services in training all new hires in the Ticketing Services team.
• Collaborate with the Ticket Services department to ensure consistent messaging regarding company events.
• Address incoming calls, assist walk-up customers, respond to emails, and handle traditional mail.
• Sell, exchange, and process returns to single, seasonal, and group tickets for all performances, focusing on upselling as part of the revenue-generating team.
• Provide concierge support during season subscription campaign as needed.
• Stay updated on subscription and group packages, options, and benefits.
• Adhere to proper procedures for handling cash, checks, and credit card transactions.
• Familiarize yourself with season productions by reading scripts and attending at least one dress rehearsal or preview performance for each production, to enhance sales efforts.
• Maintain accurate patron records by cleaning up entries and updating names, addresses, phone numbers, and emails.
• Maintain organization within the Ticketing Services department materials, ensuring the phone room and box office locations are tidy and free from clutter.

Group Sales
• Oversee the group sales program.
• Enhance revenue opportunities for A Christmas Carol and the regular season of performances.
• Organize party receptions and conduct backstage tours.
• Drive revenue through both existing and new group sales initiatives to meet established sales goals.
• Collaborate with external community groups and organizations for promotional and artistic partnerships.
• Handle community ticket donation requests, ensuring timely fulfillment and accurate record-keeping of voucher usage.
• Administer the Employer Share Program, The Drop, Teen Tix, Vet Tix, and any additional external ticket partner programs that arise and provide prompt and precise invoicing.
• Manage community partnership programs, developing and maintaining best standards and processes using Tessitura.

Reporting and Administrative
• Collaborate with the Manager of Ticketing Services to develop documentation for best practices for Tessitura regarding various ticketing initiatives, including gift vouchers, promotions, exchanges, and more.
• Develop, update, and modify group sales reports as organizational requirements evolve.
• Analyze data and assist in shaping the group sales and pricing strategy.
• Collaborate with the internal Tessitura leadership team to uphold best practices and data integrity policies for accurate KCRep information.
• Assemble ticket orders and promotional materials for distribution.
• Participate in scheduled training sessions, company meetings, and other events as feasible.
• Promote and support KCRep’s mission, vision, and values, showing a commitment to Inclusion, Diversity, Equity, and Anti-racism (IDEA) principles.
• Carry out additional tasks as assigned.

Qualifications
• Commitment to the highest standards of customer service
• Technology savvy and interested in learning new software
• Experience with Word, Excel, and Outlook; knowledge of Tessitura ticketing software a plus
• Must have excellent verbal and telephone etiquette, communication, and interpersonal skills
• Event management experience preferred
• Experience in ticketing preferred, background in performing arts and/or non-profit organizations a plus
• Background in performing arts and/or non-profit organizations a plus
• Able to lift to 25 lbs. as needed
• Some evening, weekend, and holiday availability required.

Compensation
• In addition to current regular base salary in the range of $31,000-$38,000, the Associate Manager, Ticketing Services and Group Sales will earn a commission for the group sales they organize.
• Full time salary position includes comprehensive benefit package including but not limited to health, dental, vision, and retirement savings plans as well as generous company paid holidays and PTO policy. This position is non-exempt and requires the working of some evenings and weekends.

To apply, please send résumé and letter of interest to Manager, Ticketing Services Karl Annable at kannable@kcrep.org. No phone calls, please.

KCRep promotes a culture of inclusion and seeks talented staff from diverse backgrounds. KCRep does not discriminate based on race, color, sex, sexual orientation, religion, national or ethnic origin, age, disability, veteran status or any other legally protected factor.

ABOUT KANSAS CITY REPERTORY THEATRE
Kansas City Repertory Theatre (KCRep), one of the nation’s oldest and most respected regional theaters, produces theatrical excellence, creating and sharing stories at the center of our nation’s creative crossroads. Lauded by The Wall Street Journal, TIME, Variety and The Toronto Sun, KCRep produces mainstage plays and special events at Spencer Theatre, where it serves as the professional theatre in residence at the University of Missouri-Kansas City, and Copaken Stage located in downtown Kansas City. KCRep employs more than 200 professional artists, technicians, and administrators, and serves more than 45,000 patrons including 8,000 school children.

MISSION
To inspire, entertain, and open minds by creating transformative theatre experiences for all.

VISION
KCRep will be a catalyst for a culturally vibrant, equitable, and thriving Kansas City by connecting artists and audiences in a welcoming environment that fosters wonder, curiosity, and understanding.

OUR VALUES
Empathy: We empathize with those around us, and we prioritize an environment grounded in empathy and generosity of spirit.
Inclusion: Through our ongoing Inclusion, Diversity, Equity, and Anti-Racism work, we welcome and include everyone. We are respectfully curious about others. We meet people where they are. We are committed to creating a more inclusive American Theatre for all.
Openness: As individuals, teammates, and as an organization, we open our minds to new ideas, hard conversations, challenges, and growth.
Collaboration: We prioritize building a connected and united team. We collaborate internally and externally to demonstrate our commitment to equity and representation and to share stories respectfully and joyfully on stage.
Innovation: We create art, and community. We value the innovation it takes on and off stage to support this work.

Stage Carpenter

DEPARTMENT: Scenic
POSITION: Stage Carpenter
REPORTS TO: Technical Director/Production Manager
JOB TYPE: Full time Seasonal
SALARY: $17-22/ hour
BENEFITS: Health insurance, 401K, PTO and paid holidays

ORGANIZATION DESCRIPTION
Kansas City Repertory Theatre, led by Artistic Director Stuart Carden and Executive Director Jeremy Dewey, is a vibrant regional theater with a 60-year legacy of artistic excellence. As the professional theatre in residence at the University of Missouri–Kansas City (UMKC), KCRep is committed to producing transformative theatrical experiences for our community.

Our performance venues include Spencer Theatre, a 550-seat modified thrust stage located in the Olson Performing Arts Center on the UMKC campus, and Copaken Stage, a 319-seat LORT D theatre located in the H&R Block world headquarters in downtown Kansas City.

KCRep’s season currently features three mainstage productions—including our beloved annual presentation of A Christmas Carol—two off-campus productions, a free community tour, and ongoing new works development initiatives.

JOB OVERVIEW
The Stage Carpenter is responsible for the construction, installation, and strike of scenery for all KCRep productions, as well as maintenance, support and communication through show runs. This position involves collaboration with the technical team and requires advanced carpentry skills, adherence to safety practices, and the ability to adapt to evolving production needs.

KEY RESPONSIBILITIES
• Build and install scenic elements using traditional and advanced theatrical construction techniques
• Work with materials such as wood, metal, and plastics; operate a variety of tools and equipment safely
• Support rigging, soft goods installation, and on-site assembly as required
• Participate in load-ins and strikes for KCRep productions and events
• Follow technical drawings and collaborate with Technical Director, ATD, and Head Carpenter
• Maintain a clean, safe, and organized workspace
• Use proper PPE and ensure adherence to shop safety protocols
• Support KCRep’s mission, vision, and values, and contribute to IDEA (Inclusion, Diversity, Equity, and Anti-racism) efforts

PRODUCTION RUN AND DECK MANAGEMENT DUTIES
• Arrive 15 minutes prior to call to unlock all necessary areas:
– Green Room
– Dressing Rooms
– Theatre
– Trap Room (as needed)
• Coordinate backstage crew assignments in partnership with the Assistant Stage Manager (ASM)
• Oversee deck operations in collaboration with the ASM
• Set up and break down tech tables
• Manage theatre lighting before and after rehearsals and performances, including ghost light usage
• Assist lighting and sound departments with deck-related needs
• Act as liaison between stage management and the scene shop
• Install backstage carpeting where required
• Set up quick-change areas as needed
• Establish and maintain mopping schedule (including waxed/non-waxed floor procedures)
• Supervise rail operations, ensuring safe and efficient use
• Ensure a safe and hazard-free deck and props environment for cast and crew

MAINTENANCE RESPONSIBILITIES
• Props Maintenance:
– Monitor and maintain weapon props
– Address broken or damaged props during the run
– Replace batteries for battery-operated props (including A Christmas Carol [ACC])
– Refill and inspect air tanks and water tanks
• Scenic Maintenance:
– Perform paint touch-ups as needed
– Monitor and reset scenic traps

QUALIFICATIONS
• Experience working in professional theatrical scene shops or a related setting
• Proficiency in reading technical drawings and executing carpentry plans
• Familiarity with finish carpentry, welding, rigging, and theatrical construction
• Ability to lift, carry, and move materials and equipment with or without reasonable
accommodation
• Comfortable working on ladders, personnel lifts, and in various shop or theater environments
• Effective communication and collaboration skills
• Openness to feedback, learning, and inclusive workplace practices
• Commitment to respectful communication, collaborative work, and a feedback-driven environment
• Self-motivated, proactive, and detail-oriented

MISSION
To inspire, entertain, and open minds by creating transformative theatre experiences for all.

VISION
KCRep will be a catalyst for a culturally vibrant, equitable, and thriving Kansas City by connecting artists and audiences in a welcoming environment that fosters wonder, curiosity, and understanding.

VALUES
Empathy: We empathize with those around us and prioritize an environment grounded in empathy and generosity of spirit.
Inclusion: Through our ongoing Inclusion, Diversity, Equity, and Anti-Racism work, we welcome and include everyone.
Openness: We open our minds to new ideas, hard conversations, challenges, and growth.
Collaboration: We build strong internal and external partnerships to share stories respectfully and joyfully.
Innovation: We embrace creativity on and off stage to serve our art and community.

IDEA STATEMENT
Following the social uprisings of summer 2020, KCRep reaffirmed its commitment to inclusion, diversity, equity, and anti-racism (IDEA). Board and staff committees collaborate to ensure this work remains central to daily operations, including addressing barriers to access, ensuring broad representation, and nurturing meaningful community partnerships. Learn more at kcrep.org/inclusion.

TO APPLY
Please submit your resume and cover letter explaining why you would be a great addition to KCRep to:
production@kcrep.org. No phone calls, please

Materials Coordinator / Carpenter

DEPARTMENT: Scene Shop
POSITION: Materials Coordinator / Carpenter
REPORTS TO: Technical Director and Production Manager
JOB TYPE: Full time Seasonal, potential to renew contract
SALARY RANGE: $18-$20/hr
BENEFITS: Health insurance, 401K, PTO and paid holidays

JOB OVERVIEW
The Materials Coordinator / Carpenter is responsible for the purchasing of materials and supplies for the scene shop, prop shop, and scenic art department; and vehicle maintenance and upkeep. The Materials Coordinator also assists with the building, load-in, and strike of all scenery for KCRep productions using a variety of methods and materials.

KEY RESPONSIBILITIES
• Process shop orders and requests accurately, efficiently, and on schedule
• Maintain inventory of stock items and materials, ensuring safe and appropriate storage
• Use and maintain personal protective equipment (PPE); restock safety supplies as needed
• Manage shipment and receipt of packages for KCRep staff, cast, and designers
• Assist in scenic construction, including traditional theatrical building techniques, metal work, and welding
• Participate in the construction, load-ins, and strikes for productions and special events
• Coordinate scenic transportation between the shop and various locations in Kansas City
• Oversee KCRep vehicle operations, including reservations and routine maintenance; coordinate payments and vendor interactions with KCRep and UMKC Conservatory
• Adhere to all organizational policies and procedures
• Demonstrate a commitment to KCRep’s mission, vision, values, and principles of Inclusion, Diversity, Equity, and Anti-racism (IDEA)

QUALIFICATIONS
• Previous experience in a theatrical scene shop or comparable setting
• Ability to creatively problem-solve and adapt to evolving project needs
• Proficiency in reading and interpreting technical drawings
• Familiarity with safe usage of tools and equipment, including welding and scenic carpentry tools
• Willingness to wear PPE and adhere to safety practices
• Comfortable working both independently and in a collaborative, fast-paced environment
• Willingness to engage in brainstorming and collective decision-making
• Working knowledge of Microsoft Office Suite; experience with software such as Vectorworks, Lightwright, and AutoCAD is helpful
• Openness to learning, feedback, and inclusive collaboration practices
• Must be eligible to operate a 26-foot box truck under KCRep’s vehicle insurance policy, which requires a valid driver’s license and a minimum age of 25

MISSION
To inspire, entertain, and open minds by creating transformative theatre experiences for all.

TO APPLY
Please submit your resume and cover letter explaining why you would be a great addition to KCRep to:
production@kcrep.org. No phone calls, please

Assistant Scenic Artist

DEPARTMENT: Scenic Art
POSITION: Assistant Scenic Artist
REPORTS TO: Scenic Art Director
JOB TYPE: Full time Seasonal
SALARY: $17-20/ hour
BENEFITS: Health insurance, 401K, PTO and paid holidays

JOB OVERVIEW
Under the direction of the Scenic Art Director, the Assistant Scenic Artist is responsible for assisting in the painting of all scenic elements and maintaining all paint areas. The Scenic Artist will work both independently and collaboratively with the Scenic Art Director, overhire scenic artists, and scene shop staff.

KEY RESPONSIBILITIES
• Apply paint using a variety of scenic painting techniques, based on renderings and the Scenic Art Director’s guidance
• Assist in preparing touch-up kits
• Maintain consistent quality and attention to detail
• Keep the paint shop and work environment clean and safe
• Properly handle, use, and dispose of all paint materials
• Support paint shop operations in the absence of the Scenic Art Director
• Follow all Kansas City Repertory Theatre policies and procedures
• Actively support KCRep’s mission, vision, values, and commitment to Inclusion, Diversity, Equity, and Anti-racism (IDEA)

QUALIFICATIONS
• Prior experience as a Scenic Artist or Assistant Charge at a professional theatre
• Proficiency in color theory, mixing, and matching
• Experience with drop layout, aging/distressing techniques, and faux finishes such as wood
graining and marbling
• Ability to work on tasks that may require prolonged physical engagement, such as standing, lifting, or working on ladders, scaffolds, or personnel lifts—with or without reasonable accommodation
• Willingness to use required personal protective equipment (PPE), including respirators
• Effective time management and ability to adapt to shifting priorities
• Commitment to respectful communication, collaborative work, and a feedback-driven environment
• Self-motivated, proactive, and detail-oriented

MISSION
To inspire, entertain, and open minds by creating transformative theatre experiences for all.

TO APPLY
Please submit your resume and cover letter explaining why you would be a great addition to KCRep to:
production@kcrep.org. No phone calls, please

Audio Engineer

DEPARTMENT: Sound
POSITION: Audio Engineer
REPORTS TO: Sound & Technology Director
JOB TYPE: Seasonal, non-exempt, potential to renew contract
SALARY RANGE: $17-$20/hr
BENEFITS: Health insurance, 401K, PTO and paid holidays

Kansas City Repertory Theatre, led by Artistic Director Stuart Carden is a 60-year-old regional theater and the professional theatre in residence on the UMKC campus. The company produces a subscription season of four shows, plus annual special presentations like A Christmas Carol and a community tour in the spring. Our main performance spaces are Spencer Theatre, a 550-seat thrust stage, and Copaken Stage, a 319-seat LORT D space in downtown KC.
JOB OVERVIEW The Production Audio Engineer is responsible for the load-in, strike, board operation, and system maintenance for KC Rep productions as assigned by the Audio Supervisor. This position requires knowledge of rigging, and the ability to work collaboratively with other departments. Recording experience is a plus. The role requires availability for evenings and weekends during tech and performance periods.

KEY RESPONSIBILITIES
• Read, interpret, and build from designer drawings as assigned by the Audio Supervisor.
• Operate and maintain sound equipment, including Q-Lab, digital consoles, communication systems, and video systems.
• Troubleshoot audio programs, perform speaker checks, and maintain sound equipment after show openings.
• Participate in all load-ins, strikes, tech rehearsals, and previews.
• Work in a safe, efficient, and organized manner.
• Ensure proper system maintenance, repair, and cleanup as needed.
• Comply with KC Rep’s policies and procedures and demonstrate commitment to the theatre’s IDEA (Inclusion, Diversity, Equity, Anti-Racism) work.
• Perform other duties as assigned by the Audio Supervisor.

QUALIFICATIONS
• Bachelor’s Degree in Technical Theatre or related field, or equivalent sound-related experience.
• Understanding of basic theatre components, including scenery, lighting, and projections.
• Familiarity with Q-Lab, rigging, soldering, current DSP systems, and digital audio consoles.
• Strong troubleshooting and sound signal flow knowledge.
• Experience with wireless microphones and com systems.
• Ability to lift at least 50 lbs and work at heights.
• Strong organizational skills and attention to detail.

MISSION
To inspire, entertain, and open minds by creating transformative theatre experiences for all.

VALUES
Empathy: We empathize with those around us, and we prioritize an environment grounded in empathy and generosity of spirit.
Inclusion: Through our ongoing Inclusion, Diversity, Equity, and Anti-Racism work, we welcome and include everyone. We are respectfully curious about others. We meet people where they are. We are committed to creating a more inclusive American Theatre for all.
Openness: As individuals, teammates, and as an organization, we open our minds to new ideas, hard conversations, challenges, and growth.
Collaboration: We prioritize building a connected and united team. We collaborate internally and Externally to demonstrate our commitment to equity and representation and to share stories respectfully and joyfully on stage.
Innovation: We create art, and community. We value the innovation it takes on and off stage to support this work.

IDEA STATEMENT
Following the social uprisings of summer 2020, KCRep publicly re-affirmed its commitment to the work of inclusion, diversity, equity, and anti-racism (IDEA). Board and staff IDEA committees are collaborating to ensure that this work remains central to our theatre’s daily operations. The staff IDEA committee has established a list of recommendations including identifying and addressing barriers that obstruct IDEA practices; ensuring inclusive representation of the entire community across the organization; and cultivating community partnerships that demonstrate our commitment to inclusion, diversity, equity, and anti-racism. KCRep’s IDEA statement and updates on our work are available online at kcrep.org/inclusion.

TO APPLY: Please submit your resume and cover letter explaining why you would be a good addition to KCRep to: production@kcrep.org. No phone calls please.

Ticketing Services Representative

DEPARTMENT: Marketing
POSITION: Ticketing Services Representative
REPORTS TO: Manager, Ticketing Services
JOB TYPE: Up to 20 hours/week
SALARY RANGE: $15/hour

JOB OVERVIEW:
Kansas City Repertory Theatre (KCRep), the city’s largest professional / regional LORT theatre is in search of talented and friendly individuals to staff our multi-venue Box Office. The primary function of the Ticketing Services Representative is to serve as a front-facing ambassador for KCRep, assisting patrons with single ticket and subscription sales via phone, digital, and in-person communications. In addition, the Ticketing Services Representative will support and uplift KCRep’s mission, vision, and values, and demonstrate a dedication to the principles of Inclusion, Diversity, Equity and Anti-racism (IDEA) work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Box Office & Patron Services

Provide excellent customer service in all patron interactions
Answer incoming calls, assist walk-up patrons, respond to emails, and process snail mail
Sell, exchange, and return single and season tickets for all performances, with an eye toward upselling as part of the revenue producing team for the organization
Provide concierge phone calls during season subscription campaign, and as needed
Maintain current knowledge of subscription packages, options, and benefits
Follow proper procedures in the handling of cash, check, and credit card transactions
Read season productions, and attend at least one dress rehearsal or preview performance for every production to familiarize yourself with production for sales purposes
Maintain patron records: cleaning up entries, adding and removing names, addresses, phone numbers, and email

Administrative

Package ticket orders and other promotional materials for mailing
Provide support and assistance for marketing projects as needed
Attend training sessions as scheduled, company meetings and other functions as possible
Perform other duties, as assigned

Qualifications:

Commitment to the highest standards of customer service
Technology savvy and interested in learning new software
Experience with Word, Excel, and Outlook; knowledge of Tessitura ticketing software a plus
Must have excellent verbal and telephone etiquette, communication and interpersonal skills
Background in performing arts and/or non-profit organizations a plus
Able to lift up to 25 lbs. as needed
Some evening and weekend availability required.

To apply, please send résumé and letter of interest to Manager, Ticketing Services Karl Annable at kannable@kcrep.org.

Production Overhires

KCRep is looking for skilled trades and craftspeople to hire on a project/hourly basis for our 23-24 season. If you have skills in carpentry, props, costumes, sound, electrics, or experience as a dresser or production assistant (PA), we would like to put you on our overhire list. Please email production@kcrep.org with your interest. Pay is $16/hour. No phone calls, please.

Freelance Designers

The KCRep Production Department is looking to expand our pool of KC Metro area freelance designers (50 miles radius of KC). Whether you’re a USA designer or not, if live close to KC, we want to hear from you. Please send all resumes, portfolios, and websites to production@kcrep.org. No phone calls, please.

Assistant and Associate Directors

KCRep is seeking local candidates for Assistant and Associate Director positions. Applicants must reside in or have housing within Kansas City, MO, or Kansas City, KS, as travel and housing accommodations will not be provided. We strongly encourage applications from BIPOC, Global Majority, Bi-Lingual, Queer, LGBTQIA+, differently-abled, and female-identifying individuals.

Associate Director

The Associate Director position provides hands-on experience in both directing and the overall production process. The Associate Director will have various responsibilities based on their experience level and the needs of the production and director.

Responsibilities of the Associate Director:

Pre-Production Duties:

Meet with the director early in the process to discuss:
- Production overview
- Goals and approach to the production
- The director’s expectations for the Associate Director’s responsibilities
- Collaboration between the Associate Director and Stage Manager
Study the play and discuss interpretation and production concepts with the director, playwright (if applicable), and dramaturg (when relevant).
Attend pre-production design meetings if invited by the director.
Assist with auditions by taking notes and tracking casting options.
Conduct research as requested, including historical context, playwright biography, and relevant criticism.

Duties During Rehearsals:

Attend rehearsals as agreed upon with the director.
Take notes and communicate regularly with the director about production progress.
Support the director in realizing the play onstage, requiring a deep understanding of the play, characters, and setting.
Attend design meetings as agreed upon.
Maintain an up-to-date copy of the script and rehearsal schedule.
Attend and manage special rehearsals, such as line-throughs or speed-throughs with understudies.
Stand in for absent actors as needed.
Occasionally assist with errands as assigned.
Attend tech and dress rehearsals, as well as previews, and take notes as requested by the director.

Compensation:

Associate Director: $1,500.

Assistant Director

The Assistant Director position is designed for individuals eager to observe and gain a deeper understanding of a director’s process. This role provides a unique opportunity to learn from an experienced director by closely watching their approach to storytelling, collaboration, and leadership throughout the production. The Assistant Director will develop insight into the creative and logistical aspects of directing by studying the rehearsal process, observing artistic decisions, and engaging with the creative team in a supportive capacity.

Responsibilities of the Assistant Director:

Pre-Production Duties:

Meet with the director to discuss the overall vision for the production and the Assistant Director’s role as an observer.
Read and study the script to understand the production concept and director’s approach.
Attend pre-production design and planning meetings as invited by the director.
Observe and assist during auditions by taking notes and tracking casting options.
Conduct research as requested to support the director’s vision.

Duties During Rehearsals:

Attend rehearsals as scheduled and observe the director’s process.
Take detailed notes on the director’s approach, staging, and communication with actors and designers.
Observe interactions between the director and the creative team to gain insight into collaboration within the production process.
Support rehearsal needs as assigned, helping with line-throughs, or assisting with minor administrative tasks.
Attend tech and dress rehearsals, as well as previews, to continue observing the evolution of the production.

Compensation:

Assistant Director: $500 (responsibilities and expectations will be determined based on the candidate’s experience level, time commitment, and production needs).

If interested, please submit a resume and letter of interest to morgana.wilborn@kcrep.org.The email subject line should specify the position you are applying for: “Associate Director” or “Assistant Director.”

Patron Services

DEPARTMENT: Marketing
POSITION: Patron Services
REPORTS TO: Manager, Front of House
JOB TYPE: Up to 20 hours/week
HOURLY RATE: Starting at $12.30/hour

JOB OVERVIEW:
Kansas City Repertory Theatre (KCRep), the city’s largest professional / regional LORT theatre is in search of talented and friendly individuals to join our multi-venue front of house team. The primary function of the patron services representative is to serve as a front-line ambassador for KCRep, greeting and assisting patrons with lobby functions and seating and while supporting and uplifting KCRep’s mission, vision, and values, and demonstrate a dedication to the principles of Inclusion, Diversity, Equity and Anti-racism (IDEA) work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Front of House & Patron Services

Provide excellent customer service in all patron interactions.
Prepare the lobby for patrons to arrive each evening and for intermission.
Great and assist patrons with seating and resolve any seat issues in the process.
Provide additional assistance to volunteers as needed.
Provide additional assistance for extra events.
Perform other duties, as assigned.
Attend training sessions as scheduled, company meetings and other functions as possible.

Qualifications:
Commitment to the highest standards of customer service
Must have excellent verbal, communication and interpersonal skills
Background in performing arts and/or non-profit organizations a plus
Able to lift up to 25 – 50 lbs. as needed Some evening and weekend availability required.

To apply, please send resume and letter of interest to Manager, Front of House – Kelly Cooper Cooperk@kcrep.org.